Stay Hydrated with our signature Joyoung Lucky Water Flask.
Joyoung Little Red Rope Guochao Internet Celebrity Thermos Cup, don’t forget to drink more hot water!
Free Shipping on all electrical appliances or orders over $99. All in-stock orders will leave our warehouse in 1-2 business days, We only use reputable shipping partners, and all orders come with a tracking number.. If you have other special needs, such as express delivery or OnDemand delivery in Melbourne, please contact our customer service.
If the product has a problem (DOA) within two weeks of receipt, we will provide you with a free exchange or return service. Otherwise we will provide RMA repair. For Change Of Mind returns, we will charge a depreciation fee of up to 15% according to the situation, and the return shipping fee will be paid by the buyer.
All products come with a standard 1-year warranty, which can be extended to 2 years at the time of purchase. If you encounter any serious issues with the product within 14 days of receiving it, we will arrange for a replacement or a full refund.
During the warranty period, we will provide suitable solutions for any issues not caused by misuse or improper maintenance, including repairs or replacements. We will assist with the arrangements for shipping and repairs.
If issues arise during the warranty period due to improper use, customers will be responsible for covering the full shipping costs, as well as any repair or replacement parts. Examples of improper use include: water damage caused by improper cleaning, blockages from excessive ingredients, motor damage, or damage caused by harsh operating environments (e.g., insects entering the circuit board).
For any issues outside the warranty period, customers will be required to cover the shipping costs, repair fees, and the cost of replacement parts.