Product description
Shipping
Warranty
A glass multi-function kettle that boils, stews and brews, with a 24-hour preset and 12-hour keep-warm.
Features
- 12 functions: boiling, stewing, and making soups, teas and desserts
- Preset and keep-warm: 24-hour preset for scheduled cooking, and 12-hour heat preservation
- Borosilicate glass: a durable, non-toxic inner layer that is easy to clean
- Stainless steel base: 304 stainless steel heating plate for rust resistance and efficient heating
- Safety: boil-dry protection and a smart temperature probe
Specifications
- Brand: Joyoung
- Model: FA-KS1501 (Australian model)
- Rated power: 800W
- Rated voltage: 220–240V
- Capacity: 1.5L
- Dimensions: L23 × W17 × H20cm
- Weight: 1.1kg
In the box
- Removable anti-scale filter
Warranty
- 1-year standard manufacturer warranty
- Not for commercial use
All our products come with free shipping, and we only use mainstream Australian courier companies (such as Australia Post, Courier Please, etc.), all deliveries include a tracking number.
If you have any special requirements, such as urgent delivery or delivery within Melbourne, please contact our customer service team.
Warranty Policy
Standard Warranty
- All products come with a one-year standard warranty. Parts and accessories not included.
- Customers can choose to extend the warranty to two years at the time of purchase.
Refund or Replacement
- For serious issues within 14 days of receiving the product, we will arrange for a replacement or a full refund.
Coverage During the Warranty Period
- We will provide repairs or replacements for issues not caused by misuse or improper maintenance.
- Our team will assist with postage and repair arrangements.
Customer Responsibility for Improper Use
- For issues caused by improper use during the warranty period, customers must cover all related costs, including:
- Shipping fees (both ways).
- Parts and repair costs.
Examples of improper use:
- Water damage from inadequate cleaning.
- Blockages due to overloading ingredients.
- Motor damage from misuse.
- Environmental damage (e.g., insects entering the circuit board).
- Out-of-Warranty Service
For issues occurring outside the warranty period, customers are responsible for:
- Shipping fees.
- Repair costs.
- Replacement parts costs.